Refund policy

We do understand circumstances change, so we are willing to refund items for change of mind, but there is certain products that can not be returned, as they are not sold as a ‘sealed’ item (these items are listed in this policy).

Change of Mind

• We do accept change of mind refunds, as long as they are returned to us in the same condition as they were sent out. They can not be used, torn or damaged in anyway. If you change your mind you can return the product to the address below, please include a copy of the order confirmation or a handwritten note with your order number. We do not refund the original shipping costs nor the shipping costs incurred to return the item to us.

• Change of mind returns are not available for all yard skincare items, all carrier oils, castile soap, witch hazels, floral waters, argan oils, castor oil, glycerine, essential oils, razors, menstrual cups, reusable sanitary items, reuasable nappies, feminine hygiene products, konjac sponges or gift cards.

• All returns must be received within 28 days.

• All items must be unused, with seals in tact. Products packaging must also be received in tact with no tears or blemishes.

• We strongly advise returning you items with tracking, as we can not be responsible for items that go missing before they reach us.

• We will process refunds within 7 days of receiving them and refunds will be processed back the same payment method as purchasing them.

• We do not refund delivery costs.

Damaged or Incorrect items

If your item is damaged/faulty or you believe you have received the incorrect product, please contact asap at contact@naturalgoodlife.com.au.

Returns Address

Please send all returns to:

Natural Good Life
PO Box 491
WILLUNGA  SA  5172